1. SylabUZ
2. Faculty of Computer Science, Electrical Engineering and Automatics
3. winter term 2019/2020
4. E-business - First-cycle Erasmus programme
5. Business-related communication

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Business-related communication - course description

Aim of the course

The primary focus of the course is the presentation of fundamental principles of effective interpersonal communication in business. Developing communication skills.

Prerequisites

Save changes

None.

Scope

Communication competence and the information society.

Communication. Verbal, non-verbal, written communication. Communication barriers and resolving communication problems. Conditions for effective communication, communcation problems with the client or contractor. Principles of effective self-presentation, self-presentation skills in the workplace.

Electronic Communication in Business,  Computer mediated communication. Communication networks and barriers in communication. Netiquette.

The effective written communication. Writing effective messages across multiple forms of media.

Information and communication technologies. E-services.

Teaching methods

Project. Exercise classes. Teamwork. Discussion. Case-study. Didactic games.

Learning outcomes and methods of theirs verification

Outcome description	Outcome symbols	Methods of verification	The class form

Assignment conditions

The following guidelines will be used to establish the final grade for the course:  the passing condition is to obtain positive marks from all exercises conducted during the semester.

Grades will be administered using the standard 90% = 5, 80% = 4.5, 70% = 4, 60% = 3.5, 50%= 3.
Specifically, 100 – 90 = 5, 89 - 80 = 4.5, 79 - 70 = 4, 69 - 60 = 3.5, and 59 - 50 = 3.

Recommended reading

1. Business Email Etiquette, http://www.businessemailetiquette.com/
2. Hambridge S.: Netiquette Guidelines, Intel Corp., 1995, http://www.ietf.org/rfc/rfc1855.txt
3. Gopal N.: Business Communication [Internet]. New Delhi: New Age International; 2009. Available from: http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=307439⟪=pl&site=eds-live
4. Chartered Management Institute (Great Britain). Managing Business Communications : Your Guide to Getting It Right. London: Profile Books; 2015. http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1369280⟪=pl&site=eds-live
5. Buzarna-Tihenea (Galbeaza), A., Written Business Communication. Casy Study: Auditor's Report, Ovidius University Annals, Series Economic Sciences. 2019, Vol. 19 Issue 1, pp. 140-147
6. Conference Proceedings Trends in Business Communication 2016. Springer; 2017. http://search.ebscohost.com/login.aspx?direct=true&db=edsrep&AN=edsrep.b.spr.sprbok.978.3.658.17254.1⟪=pl&site=eds-live

Further reading

None.

Notes

None.

Modified by dr inż. Anna Pławiak-Mowna, prof. UZ (last modification: 10-12-2019 22:41)